We offers a full range of CRM (Customer Relationship Management) covering all the functional requirements of Customer Relationship Management: Sales Force Management (SFA) marketing automation (EMA), Management trade, statistics and decision, customer service management.
The bank’s call center office executive receives data of potential customers; often called as Leads in CRM.
The call center executive communicates with these Leads either through phone calls/emails/etc.
Once a customer becomes a part of the system, the company would assist him/her with payments etc.
This is Role based web access. For each relevant task in the service, sales and marketing it represents the single point of entry.
Arka CRM offers several field applications for field service representatives which they can access anywhere, anytime.
with this Arka CRM enables E-service, E-commerce, and E-marketing platform.
This interface is provided to support collaboration with resellers, dealers, agents etc.
Arka CRM provides the customer care employees with an interface which is comprehensively integrated with different communication channels like phone and E-mails.
These Leads are captured in the CRM system via marketing campaigns, sales drives, referrals, etc.
If the customer is interested in the credit card offering, the Lead record will be converted to an Opportunity record (won Lead).
Once a customer becomes a part of the system, the company would assist him/her with payments, billing, refunds, etc. Whenever the customer has any queries or concerns etc.